1. Introduction
99ji ("we," "us," or "our") operates the online gaming platform available at 99ji.vu, serving players across the Philippines — from Metro Manila and Quezon City to Cebu and Davao. This Privacy Policy describes how we handle the personal information you provide when you register, verify your identity, make transactions, and use our services.
By creating an account and using 99ji, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you disagree with any part of this policy, please do not proceed with registration.
Quick note: This policy is written in plain, readable English. We want you to actually understand how your data is handled — not just click "agree" on a wall of legal text.
2. What Data We Collect
We collect information that is necessary to operate the platform, verify your identity, process transactions, and improve our services. Here's a clear breakdown:
| Data Type | Examples | Why We Need It |
|---|---|---|
| Account Information | Full name, date of birth, email address, mobile number | Registration and account setup |
| Identity Documents | Government-issued ID, selfie with ID | KYC / identity verification |
| Address Details | Home address, proof of address document | Verification and compliance |
| Payment Information | Bank account details, GCash/Maya wallet reference | Processing deposits and withdrawals in PHP |
| Transaction Records | Deposit history, withdrawal requests, betting activity | Account management and dispute resolution |
| Device and Usage Data | IP address, browser type, device model, session duration | Security monitoring and platform improvement |
| Communications | Support chat logs, email exchanges | Resolving queries and improving support quality |
3. How We Use Your Information
We only use your data for legitimate purposes related to operating 99ji and serving you as a player. Specifically, we use your information to:
- Create and manage your player account
- Verify your identity through our KYC process as required for online gaming platforms
- Process deposits and withdrawals in Philippine Peso (₱)
- Detect and prevent fraud, money laundering, and other prohibited activities
- Send you account-related notifications such as transaction confirmations and security alerts
- Provide customer support and resolve disputes
- Improve the platform based on usage patterns and feedback
- Meet our legal and compliance obligations
Marketing communications: We may send you promotional updates about 99ji offers, but only if you've opted in. You can unsubscribe at any time through your account settings or by contacting support.
4. When We Share Your Data
We do not sell your personal data. We only share information with third parties when it is necessary to deliver our services or when required by law. The types of parties we may share data with include:
Service Providers
We work with trusted third-party providers for payment processing, identity verification, IT infrastructure, and customer support tools. These providers have access to the minimum data needed to perform their specific function and are contractually required to handle it securely.
Legal and Regulatory Requirements
We may disclose your information when required by applicable Philippine law, court order, or other legal process. This includes situations where we are cooperating with law enforcement in relation to suspected fraud, money laundering, or other illegal activity.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you of any such change and ensure your data continues to be protected under equivalent standards.
5. How Long We Keep Your Data
We retain your personal information for as long as your account is active and for a reasonable period afterward to meet our legal, compliance, and operational obligations. In general:
- Account and identity data is kept for the duration of your account plus up to five years after closure, in line with standard record-keeping practices.
- Transaction records are retained for a minimum of five years to satisfy financial compliance requirements.
- Support communications are kept for up to two years after the issue is resolved.
- Device and usage logs are typically retained for up to 12 months for security monitoring purposes.
Once data is no longer needed and the retention period has passed, we securely delete or anonymize it so it can no longer be linked back to you.
6. How We Protect Your Data
Security is built into how 99ji operates. We apply multiple layers of protection to keep your personal information safe:
- SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using SSL technology.
- Access Controls: Only authorized personnel who need your data to do their job can access it. We use role-based access and audit logging.
- OTP Verification: Sensitive actions — such as logging in from a new device, requesting a withdrawal, or changing account details — require OTP confirmation sent to your registered mobile number.
- Secure Infrastructure: Our platform runs on servers with firewalls, intrusion detection systems, and regular security assessments.
While we take every reasonable measure to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your 99ji account and to never share your login credentials with anyone.
7. Cookies and Tracking
We use cookies and similar technologies to support the operation of the 99ji platform. Cookies are small text files stored on your device that help us remember your preferences and understand how players use the site.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function — these handle things like keeping you logged in and maintaining your session.
- Analytics Cookies: Help us understand which pages are visited most and how players navigate the site, so we can improve the experience.
- Preference Cookies: Remember settings you've chosen, such as language or display preferences.
You can control cookie settings through your browser. Disabling essential cookies may affect how some parts of the platform work, but you can still browse most of the site.
8. Your Privacy Rights
As a player and data subject, you have the following rights regarding your personal information held by 99ji:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: If any of your information is inaccurate or incomplete, you can ask us to update it.
- Right to Deletion: You may request that we delete your personal data, subject to legal retention requirements.
- Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data.
- Right to Object: You can object to certain types of processing, such as receiving marketing communications.
To exercise any of these rights, contact our support team. We will respond to your request within a reasonable timeframe and will ask you to verify your identity before making any changes.
For privacy-related requests or concerns, contact us at [email protected] — shown here as plain text for reference only.
9. Protection of Minors
99ji is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered on the platform, we will immediately close the account and delete the associated data. If you believe a minor has created an account on 99ji, please contact our support team right away.
10. Third-Party Links and Services
The 99ji platform may reference third-party payment services such as local banks, GCash, or Maya as available transaction methods. These providers operate under their own separate privacy policies, which we encourage you to review. We are not responsible for the data practices of external services that you access independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you through the platform or via your registered email address. The "Last Updated" date at the top of this page will always reflect the most recent version.
We encourage you to review this policy periodically. Continued use of the platform after updates are posted means you accept the revised terms.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, we're happy to help. You can also review our Terms & Conditions for the full rules governing your use of 99ji, or visit our FAQ page for quick answers to common questions.
Our support team is available 24/7 and aims to respond to all privacy-related queries within 48 hours.